Refund, Billing and Cancellation Policy
This Policy forms part of the Acubta Terms of Service and governs subscription billing, free trial usage, credit usage and expiry, refund eligibility, cancellation, failed payments, chargebacks, taxes, and policy updates.
This Refund, Billing and Subscription Policy ("Policy") forms part of the Acubta Terms of Service and governs subscription billing, free trial usage, credit usage and expiry, and refund eligibility.
By subscribing to Acubta, you agree to this Policy.
2.1 Trial Access
On sign-up, every user receives one (1) free AI Chat message to try the RAG chatbot.
The free trial is limited to AI Chat only — other platform features require a paid subscription.
2.2 After the Free Message
After sending one message, you must choose a paid plan to continue using AI Chat and unlock all platform features.
No payment method is required to use the single free AI Chat message.
3.1 Plans
Acubta offers monthly recurring subscriptions and annual recurring subscriptions.
Each plan includes platform access, a defined number of credits, and feature-specific entitlements.
3.2 Billing Cycle
- Monthly plans are billed every 30 days.
- Annual plans are billed once per year.
- Billing occurs in advance.
3.3 Auto-Renewal
All subscriptions automatically renew unless cancelled prior to the renewal date.
3.4 Price Changes
- Acubta reserves the right to modify subscription pricing.
- Acubta will provide reasonable notice before changes take effect.
4.1 Nature of Credits
- Credits are prepaid digital usage units.
- Credits are required for AI tools and premium services.
- Credits are not redeemable for cash.
4.2 Allocation
- Credits are allocated upon subscription activation.
- Credits are allocated upon renewal of subscription.
4.3 No Rollover Policy
- Credits do not roll over.
- Any unused credits expire at the end of the billing cycle.
- New credits are issued upon renewal.
4.4 Consumption
- Credits are consumed based on AI chat usage.
- Credits are consumed based on content generation.
- Credits are consumed based on other metered features.
- Usage rates may change at any time.
4.5 Additional Credit Purchases
- Users may purchase additional credit packs where applicable.
- Such credits are subject to the same rules.
5.1 General Rule
All payments made to Acubta are non-refundable, unless required by applicable law.
5.2 Subscriptions
- No refunds for partially used subscription periods.
- No refunds for unused time after cancellation.
5.3 Credits
- Credits are non-refundable once issued.
- Used credits are strictly non-refundable.
- Unused credits are non-refundable.
5.4 Free Trial
- No refunds apply to the free trial period.
- Charges incurred after trial conversion are non-refundable.
5.5 Exceptional Circumstances
Refunds may be considered only in cases of duplicate billing or proven technical billing errors. Such refunds may be granted at Acubta’s sole discretion.
6.1 User Cancellation
- Users may cancel at any time via account settings.
6.2 Effect of Cancellation
- Access continues until the end of the billing cycle.
- No further charges will occur.
- Credits expire at the end of the billing period.
- Access may be suspended.
- Credits may be revoked.
- Subscription may be cancelled.
Users agree not to initiate chargebacks without first contacting Acubta.
- Improper chargebacks may result in account suspension.
- Improper chargebacks may result in permanent account termination.
- Improper chargebacks may result in legal recovery actions.
- Users are responsible for any applicable taxes, duties, or levies.
- Users are responsible for compliance with local tax regulations.
Acubta may update this Policy at any time. Continued use constitutes acceptance of updates.
For billing, cancellation, or refund-related inquiries, contact Acubta using the legal contact information provided below.
Contact Information
For questions about this policy, contact Acubta (Pty) Ltdusing the details below.
admin@acubta.com
+27 699 921 412
Website
www.acubta.com
Registered Address
417, Pretorius Street, Arcadia, Pretoria, Gauteng, South Africa 0001