Support Center

Help Center

Find answers to your questions, get support, and learn how to make the most of ACUBTA.

24/7 Support
Knowledge Base
Community Forum

How Can We Help?

Choose a category below to find the help you need quickly.

Getting Started

New to ACUBTA? Learn the basics and get up and running quickly.

  • Creating your account
  • Setting up your profile
  • First booking process
Account & Profile

Manage your account settings, profile information, and preferences.

  • Update profile information
  • Change password & security
  • Notification preferences
Bookings & Payments

Everything about scheduling, payments, and managing your bookings.

  • How to book services
  • Payment methods & security
  • Refunds & cancellations
Professional Services

Learn about our professional services and how to work with accountants.

  • Available services
  • Professional verification
  • Quality standards
Technical Support

Troubleshooting, technical issues, and platform problems.

  • Browser compatibility
  • Mobile app issues
  • Performance problems
Safety & Security

Learn about our security measures and how to stay safe on ACUBTA.

  • Data protection
  • Secure payments
  • Privacy settings

Frequently Asked Questions

Quick answers to the most common questions about ACUBTA.

How do I create an account on ACUBTA?

Creating an account is simple! Click the "Sign Up" button on our homepage, choose whether you're a client or professional, fill in your basic information, and verify your email address. The entire process takes less than 5 minutes.

How do I find and book an accountant?

Use our search and filter tools to find accountants by location, specialization, and rating. View their profiles, read reviews, and send a booking request. Once they accept, you can schedule a consultation and get started.

Is my financial information secure?

Absolutely! We use bank-level encryption to protect all your data. All communications are encrypted, and we never store your financial information on our servers. Your privacy and security are our top priorities.

How do I become a verified professional?

Complete your profile with your qualifications, upload your certifications, and provide professional references. Our verification team will review your credentials within 2-3 business days. Once approved, you'll get a verified badge.

What payment methods do you accept?

We accept all major credit cards, bank transfers, and mobile money payments. All transactions are processed securely through our payment partners, and you'll receive a receipt for every transaction.

Can I cancel or reschedule a booking?

Yes! You can cancel or reschedule bookings up to 24 hours before the scheduled time. Cancellations within 24 hours may be subject to our cancellation policy. Check your booking details for specific terms.

Still Need Help?

Our support team is here to help you 24/7. Get in touch with us through any of these channels.

Live Chat

Get instant help from our support team

Email Support

support@acubta.com

Phone Support

+234 (0) 800 ACUBTA