Help Center
Find answers to your questions, get support, and learn how to make the most of ACUBTA.
How Can We Help?
Choose a category below to find the help you need quickly.
New to ACUBTA? Learn the basics and get up and running quickly.
- Creating your account
- Setting up your profile
- First booking process
Manage your account settings, profile information, and preferences.
- Update profile information
- Change password & security
- Notification preferences
Everything about scheduling, payments, and managing your bookings.
- How to book services
- Payment methods & security
- Refunds & cancellations
Learn about our professional services and how to work with accountants.
- Available services
- Professional verification
- Quality standards
Troubleshooting, technical issues, and platform problems.
- Browser compatibility
- Mobile app issues
- Performance problems
Learn about our security measures and how to stay safe on ACUBTA.
- Data protection
- Secure payments
- Privacy settings
Frequently Asked Questions
Quick answers to the most common questions about ACUBTA.
Creating an account is simple! Click the "Sign Up" button on our homepage, choose whether you're a client or professional, fill in your basic information, and verify your email address. The entire process takes less than 5 minutes.
Use our search and filter tools to find accountants by location, specialization, and rating. View their profiles, read reviews, and send a booking request. Once they accept, you can schedule a consultation and get started.
Absolutely! We use bank-level encryption to protect all your data. All communications are encrypted, and we never store your financial information on our servers. Your privacy and security are our top priorities.
Complete your profile with your qualifications, upload your certifications, and provide professional references. Our verification team will review your credentials within 2-3 business days. Once approved, you'll get a verified badge.
We accept all major credit cards, bank transfers, and mobile money payments. All transactions are processed securely through our payment partners, and you'll receive a receipt for every transaction.
Yes! You can cancel or reschedule bookings up to 24 hours before the scheduled time. Cancellations within 24 hours may be subject to our cancellation policy. Check your booking details for specific terms.
Still Need Help?
Our support team is here to help you 24/7. Get in touch with us through any of these channels.
Live Chat
Get instant help from our support team
Email Support
support@acubta.com
Phone Support
+234 (0) 800 ACUBTA